Compliments and complaints

We are committed to delivering quality customer service and to communicating effectively with our community. We realise that sometimes, despite our best efforts, people may not be happy with the way we have performed a service.

We encourage the community to provide us with feedback on our staff and our services to understand and address issues we otherwise might not know about.

Customer feedback may range from letters and/or cards expressing gratitude or suggestions on improvement, through to complaints about the services provided by Council and Council’s staff.

Compliments

We welcome compliments about our services and staff to identify examples of excellence by individuals and groups , and to ensure best practice is celebrated and promoted.

Complaints

We define a complaint as an expression of dissatisfaction with a decision, policy, procedure, charge, employee, agent, or the quality of service provided.

The following are considered requests rather than complaints:

  • a request for services
  • reports of hazards, such as potholes or fallen trees
  • reports about neighbours, nuisance animals, noise, unauthorised building work or any other issues that may fall into the regulatory aspect of Council services

To request a service, please use the form linked in the right hand side bar.

How to provide feedback or lodge a complaint

Feedback may be provided by letter, email, verbally (in person or over the telephone), or by completing the feedback form on this website.

In person

2 Pulteney Street, Taree

Operating hours 8:30 am to 4:30 pm weekdays

By phone

02 6592 5399

Operating hours 8:30 am to 4:30 pm weekdays

By mail

PO Box 482

Taree  NSW  2430